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Privacy policy

1. Introduction


At TicTAP, we strive to provide users with the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. Therefore, in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 (hereinafter, “GDPR”) regarding the protection of individuals with regard to the processing of personal data and on the free movement of such data, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (hereinafter, “LSSI”), TicTAP informs the user that, as the data controller, it will include the personal data provided by users in an automated file. At TicTAP, we are committed to protecting and respecting your personal data. We implement advanced security measures to ensure that your information is handled securely and in accordance with applicable laws. Your trust is essential to us, and we continuously work to protect your data and provide a secure and transparent service.


2. Data Controller


Bretenbits S.L. (hereinafter, “TicTAP”, “Vcards by TicTAP”, “Tapinpack by TicTAP” or the “Company”) is the creator of TicTAP, Vcards, Tapinpack services, and their respective websites and social media, as well as the data controller for the personal data that users share with us. Below is the general information of the Company:

  • Identity: BRETENBITS SL
  • Address: C/Calabria 173, 6o 4a 08015 Barcelona, Spain.
  • NIF: B66647660
  • Email: [email protected]

TicTAP has designated a Data Protection Officer within its organization. If you have any questions regarding the processing of your personal data, you can contact us via the email provided above.


3. Collection and Processing of Personal Data


The following personal data may be processed in TicTAP’s services, as well as the legal basis that justifies such processing:

  • “Contact Us” Form: To manage this form, personal data such as name and surname, email address, phone number, and optional message text will be processed.
  • Platform Registration: To manage the platform registration, personal data such as name and surname, phone number, email address, and password will be processed.
  • Vcards Business Cards: To create the business card, personal data such as name and surname, phone number, email address, job title, and company postal address will be processed.
  • Commercial Communications: To manage any commercial communication and/or newsletter subscriptions for TicTAP products and services, email address and any other personal data required to manage such processing will be processed.
  • Customer and/or User Support via Email: To manage any type of support related to the services offered, personal data such as email address and any other information you choose to provide through the chat will be processed.

4. Legal Basis for Processing Your Data


The legal basis for processing the aforementioned data is:

  • Consent of the data subject: for form submissions, newsletter sign-ups, managing platform services, business card management, customer support via email, and processing of optional cookies accepted by the user.
  • Compliance with legal obligations: for fraud prevention, communication with public authorities, and third-party claims.

5. Retention of Your Personal Data


Personal data is only kept for the time necessary to fulfill the purposes for which it was collected with your explicit consent, to meet your needs, or to comply with legal obligations. The following criteria are used to determine how long personal data is retained:

  • Personal Data obtained when contacting TicTAP regarding a query or request: for as long as necessary to resolve the query.
  • Personal Data obtained from platform registration and business card creation: while the service is being provided.

Some personal data may be retained to comply with legal or regulatory obligations, to manage TicTAP’s rights (e.g., to file lawsuits), or for statistical or historical purposes.

Once the retention periods for your personal data mandated by law have expired, TicTAP will proceed to delete it from systems and records or anonymize it so that the user can no longer be identified. TicTAP has a Data Retention Policy. For more information, please contact us at [email protected].


6. Recipients of Your Data


It is not anticipated that TicTAP will provide data to third parties. However, in some cases, the law may require that personal data be disclosed to public authorities or other parties, and only the strictly necessary data will be disclosed to comply with such legal obligations. Additionally, if processing your data involves an international data transfer outside the European Economic Area (EEA), TicTAP is committed to implementing the necessary security measures to ensure an adequate level of safeguard for such transfers through data processing agreements and, where appropriate, ensuring that adequate protection is provided, either through Binding Corporate Rules (BCRs) or by subscribing to the European Commission’s standard contractual clauses. For more information about service providers, please contact us at [email protected].


7. Storage of Your Personal Data


In general, data is stored within the EU. However, if processing your data involves an international data transfer outside the European Economic Area (EEA), TicTAP is committed to implementing the necessary security measures to ensure an adequate level of safeguard for such transfers through data processing agreements and, where appropriate, ensuring that adequate protection is provided, either through Binding Corporate Rules (BCRs) or by subscribing to the European Commission’s standard contractual clauses. For more information about service providers, please contact us at [email protected].


8. Exercising Your Rights


You can direct your communications and exercise your rights by sending a request to the following email address: [email protected]. Under the GDPR, you can request:

  • Right to information: you can request information about the personal data held about you.
  • Right to rectification: you can communicate any changes to your personal data.
  • Right to erasure and the right to be forgotten: you can request the blocking before the erasure of personal data.
  • Right to restriction of processing: this involves restricting the processing of your personal data.
  • Right to data portability: in some cases, you can request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another data controller.
  • Right to object and automated individual decision-making: you can request that decisions based solely on automated processing, including profiling, which produce legal effects or significantly affect the data subject, not be made.

In some cases, a request may be denied if you request the deletion of data necessary for compliance with legal obligations. Additionally, if you have a complaint about data processing, you may file a complaint with the competent data protection authority (Spanish Agency for Data Protection or “AEPD”).


9. Responsibility for the Accuracy and Veracity of Provided Data


The user is solely responsible for the truthfulness and correctness of the data provided, releasing TicTAP from any liability in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity, and authenticity of the personal data provided, and commit to keeping it duly updated. The user agrees to provide complete and accurate information in the registration or subscription form. TicTAP reserves the right to terminate services contracted with users if the provided data is false, incomplete, inaccurate, or outdated. TicTAP does not take responsibility for the truthfulness of information not created by itself and from which another source is indicated, and therefore does not assume any responsibility for any potential damages that may arise from the use of such information. TicTAP reserves the right to update, modify, or delete the information contained on its websites, and may even limit or deny access to such information.


10. Security Measures Applied to Protect Your Personal Data


TicTAP has adopted the legally required levels of data protection security and seeks to implement additional technical and organizational measures to prevent the loss, misuse, alteration, unauthorized access, and theft of personal data provided to TicTAP. TicTAP is not responsible for any potential damages that may arise from interferences, omissions, interruptions, computer viruses, telephone failures, or disconnections in the operation of this electronic system, caused by circumstances beyond TicTAP’s control, delays, or blocks in the use of this electronic system caused by deficiencies or overloads of telephone lines, or overloads in the Data Processing Center, the Internet system, or other electronic systems, as well as damages caused by third parties through illegitimate intrusions outside of TicTAP’s control. Nevertheless, users should be aware that security measures on the Internet are not impregnable. In particular, TicTAP services are secured with a TLS certificate with RSA encryption, which means that all information sent and received is encrypted with an HTTPS protocol.


11. Contact and Modification of the Privacy Policy


This privacy policy may be modified. It is recommended to review it from time to time.

Date of Last Revision: July 2024

@2024, Bretenbits S.L.